Shipping policy
We’re committed to getting your order to you as quickly and smoothly as possible.
Processing Time
All orders are processed within 1–3 business days.
Once your order is shipped, you’ll receive a confirmation email with tracking details.
Shipping Time
Estimated delivery times:
- UAE: 2–5 business days
- International: 5–10 business days
Please note: shipping times may vary depending on location, customs, or high-demand periods.
Shipping Fees
Shipping costs are calculated at checkout.
We may offer free shipping promotions from time to time.
Tracking Your Order
Once shipped, you’ll receive a tracking number so you can follow your order in real time.
Delays
While we aim for fast delivery, delays can occasionally happen due to factors outside our control (customs, courier issues, etc.). We appreciate your patience.
Incorrect Address
Please ensure your shipping details are correct.
SmileWhite™ is not responsible for orders shipped to incorrectly provided addresses.
Lost or Stolen Packages
If your package is marked as delivered but not received, please contact the shipping carrier first.
If you still need help, reach out to us and we’ll do our best to assist.